Enforcement Team Leader

Our client is an innovative SaaS business that aims at revolutionizing parking payment. They are doing so by creating a fully automated systems that detects when drivers enter and exit enabled car parks and then automatically bills them for their length of stay. Put simply, your car is now your payment card.

What You Will Do:

As the Enforcement Team Leader, you will be responsible for overseeing a dynamic team engaged in three core areas: Enforcement, Debt Recovery, and Compliance. In the Enforcement domain, your role involves supervising the issuance of Parking Charge Notices (PCNs), handling appeals, managing Transfer of Liability (ToL) processes, and addressing POPLA cases. Monitoring team performance and ensuring adherence to key performance indicators (KPIs) will be a critical aspect, requiring you to actively participate in PCN issuance, appeals responses, ToLs, and POPLA cases as needed. Additionally, your responsibilities extend to monitoring site perfor...