Energy Agent

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.
Job Objectives:
Listening to customer concerns and providing information, answers, or responses.
Taking orders and processing billings and payments.
Obtaining and correctly recording customer information.
Reviewing and making changes to customer accounts.
Handling customer complaints and processing returns effectively.
Keeping records of customer interactions.
Ensuring customer satisfaction or referring customers to supervisors.
Identifying opportunities to up-sell other products and services.
E...