Job Description
Contract Position: Endpoint Support Technician (Ref: 5727)
Duration: 6-months on-site in Sacramento, CA (no exceptions).
Position Overview
Estrada Consulting, Inc. is seeking an experienced Endpoint Support Technician to provide hands-on IT operational support for SMUD’s IT Platform Services team. This role will support desktop, laptop, peripheral, conference room, and audio/visual environments in a professional enterprise setting.
The selected technician will provide responsive technical support to end users, complete assigned work through ServiceNow, support executive-level users, and assist with after-hours Board and Committee meeting support on pre-scheduled dates. This is an on-site role requiring strong customer service, communication, troubleshooting, and follow-through skills.
Key Responsibilities:
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