Job Description
Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, we are looking for an End User Technology Technician to join our growing IT team.
Reporting to the Infrastructure Support Manager, the End User Technology Technician will be the first point of contact for any IT related issues. The End User Technology Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues and setting up equipment across our locations. This role will focus on the US locations.
Duties and Responsibilities:
+ Provide IT support and guidance on-site or remotely in a professional manner
+ Triage incoming service desk tickets, keeping stakeholders and assignees on task to meet SLA's
+ Respond, and route service desk tickets for internal customers in a timely manner
+ Act as Level 1 support for Phi...
Reporting to the Infrastructure Support Manager, the End User Technology Technician will be the first point of contact for any IT related issues. The End User Technology Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues and setting up equipment across our locations. This role will focus on the US locations.
Duties and Responsibilities:
+ Provide IT support and guidance on-site or remotely in a professional manner
+ Triage incoming service desk tickets, keeping stakeholders and assignees on task to meet SLA's
+ Respond, and route service desk tickets for internal customers in a timely manner
+ Act as Level 1 support for Phi...
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