Job Description

Position Overview

Position requires customer service focused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of business to support incidents, problems, and requests. Requires hands-on troubleshooting skills, strong customer support and client handling abilities, experience with Active Directory user management, Outlook and application issue resolution, and the ability to work proactively and independently in rotational shifts.

Primary Responsibilities:

  • Identify, log, troubleshoot, and resolve technical problems related to hardware, software, Outlook, and other end-user applications

  • Provide high-quality customer support and handle client interactions professionally and effectively

  • Hands-on creation, modification, and management of user accounts in Active Directory and Azure AD

  • Perform new user onboarding and offboarding, includi...

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