End User Support - Technology Support I (Santiago)

JOB DESCRIPTION

• Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries
• Conduct 1st level problem determination with the customer, using documented procedures and available tools.
• Performing other duties as assigned.
• Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks.
• Supports, configures and maintain Linux and Windows and network infrastructure

QUALIFICATIONS

• Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures
• Must be able to provide after hours and weekend support as needed
• Knowledge or Experience in working on UNIX/Linux and Windows OS.
• Knowledge or Experience in managing Network management.
• Knowledge or Experience configuring, Cisco data center/ente...