Job Description

JOB DESCRIPTION
  • Deliver quality customer service to internal customers by providing them with a single point of contact to report problems and make inquiries
  • Conduct 1st level problem determination with the customer, using documented procedures and available tools.
  • Performing other duties as assigned.
  • Install and configure all PC hardware and software, execute regular maintenance, upgrades and other housekeeping tasks.
  • Supports, configures and maintain Linux and Windows and network infrastructure
QUALIFICATIONS
  • Strong dedication to quality Customer Service and a working knowledge of enterprise-wide service-delivery procedures
  • Must be able to provide after hours and weekend support as needed
  • Knowledge or Experience in working on UNIX/Linux and Windows OS.
  • Knowledge or Experience in managing Network management.
  • Knowledge or Experience configuring, Cisco data center/enterprise ...

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