Job Description
Description
This person will perform as the onsite tech for the Allspring Minneapolis office. They will be responsible for: • Perform first and second level IT support related activities on incidents and requests with Allspring technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person. • Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms. • Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.) • Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction. • Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan. • Develop and maintain technical documentation where appropriate. Identify office procedures that could...
This person will perform as the onsite tech for the Allspring Minneapolis office. They will be responsible for: • Perform first and second level IT support related activities on incidents and requests with Allspring technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely, via email or in-person. • Support activities include the maintenance of office infrastructure, wireless network, phones, and conference rooms. • Perform general software and electronic mail support (i.e. Microsoft Office, Outlook network printing, Windows.) • Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction. • Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought-out fallback plan. • Develop and maintain technical documentation where appropriate. Identify office procedures that could...
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