Job Description

Role Overview

The Desktop Support Specialist provides advanced technical support for end-user computing environments. This role handles escalated issues, performs in-depth troubleshooting, and ensures timely resolution of hardware, software, and network-related incidents in accordance with SLAs.

Key Responsibilities

  • Provide technical support for desktops, laptops, peripherals, and mobile devices
  • Handle escalated issues and resolve complex technical problems
  • Diagnose and resolve issues related to:
  • Windows 10/11, macOS (basic)
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Active Directory (user accounts, groups, password resets, GPO basics)
  • Network connectivity (LAN, Wi-Fi, VPN)
  • Install, configure, and maintain:
  • Operating systems and standard applications
  • Printers, scanners, and other peripherals
  • Perform hardware break/fix, replacements, and upgrades
  • Supp...

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