Job Description

We are looking for a 1st / 2nd line End User Support Lead to support, maintain and manage our IT End User devices and systems. Based from our Raunds office, you will be leading a team of four across two sites. The day-to-day role varies for the End User Support Lead being driven by business needs. It’s essential the End User Support Lead is adaptable and able to work in an everchanging environment and able to make quick clear and rational decisions, including the ability to delegate.

A full time permanent position based onsite 5 days week with some travel to other sites.

What will I be doing as an End User Support Lead.

  • Ensuring the team are able to provide 1st and 2nd Line Support to end use devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies
  • Work closely with the service desk and service delivery teams in addition to the 3rd line teams.
  • Support to be provided extends from desktops, lapto...

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