End User Support Lead

Blend hands on leadership with technical expertise as an End User Support Lead to both Level 1 and Level 2 end user support teams (based onshore and offshore). This role is responsible for ensuring consistent, high-quality support to business users, meeting service targets, and continuously improving the way we deliver End User Compute (EUC) services.

You’ll oversee day-to-day operations, strengthen stakeholder relationships across the business, and work closely with EUC, Infrastructure and Applications teams to drive improvements such as automation, SOE uplift, and service optimisation.

This is a permanent, full-time opportunity. Given the nature of the role, there will be a rotating roster between 6:30am – 6:30pm and an on-call roster for business critical incidents.

Key responsibilities:

• Lead and coordinate L1/L2 support teams (onshore/offshore) to de...