Job Description

Description GSPANN is hiring an End-User Support Engineer to deliver reliable L1/L2 support across enterprise end-user environments. The role focuses on supporting Windows and macOS devices, Microsoft 365 services, networking, printers, and mobility solutions to ensure seamless user productivity.

Role and Responsibilities

  • Provide Level 1 / Level 2 (L1/L2) support for laptops, desktops, MacBooks, iPads, and other mobility devices.
  • Diagnose and resolve hardware issues including boot failures, battery faults, system slowness, overheating, Blue Screen of Death (BSOD) errors, driver issues, and peripheral failures.
  • Support enterprise and retail printers, including laser, Zebra, thermal, and label printers, covering installation, mapping, calibration, queue clearing, and Mobile Point of Sale (MPOS) printer issues.
  • Resolve Microsoft Outlook / Microsoft 365 (M365) issues such as login failures, profile rebuilds, mailbox setup, synchronization prob...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to GSPANN today.

    Submit Application