Job Description

Job#: 3033147

Job Description:

IT Service Desk Analyst

Location: Arlington Heights, IL (On-site)

Employment Type: Contract

Rate: $25-$28 per/hr W2

If interested please e-mail your resume directly to Jeremy at ().

Role Overview

This role provides first-level technical support to end-users across different shifts. The position involves troubleshooting hardware and software issues, managing user accounts, and documenting all interactions in a ticketing system. The successful candidate will be a self-driven individual with strong communication skills and the ability to maintain composure under pressure.

Key Responsibilities
  • Provide first-level support to customers via phone calls and chat messages.
  • Perform password resets and unlock user accounts.
  • Troubleshoot hardware and software issues, including mobile devices (iOS/Android) and Citrix virtual desktops.
  • Utilize tools such as ServiceNo...

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