Job Description


Job Description
  • Providing local support activities for the Service Desk, facilities and corporate IT functions.
  • Setup and Maintenance of the IT infrastructure at basic level.
  • Providing IT project support as required by the business.
  • Deskside and other IT support at designated sites.
  • Providing 2nd level support for EU users.
  • Escalate to 3rd level for timely resolution.
  • Act as the local liaison between IT and the business
  • Assist end users in engaging with the help desk
  • Troubleshoot and provide local support for end users
  • Maintain internal user guides, guidance notes and technical documents
  • On call/standby work during scheduled out of hours IT upgrades
  • Provide vacation / holiday coverage to other in-region locations
  • Stock control & inventory
  • Secure hardware disposal
  • Response time for escalations to Level 2 support within SLA’s
  • New hire equipment available on...

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