End User Service Support Specialist II

About the Opportunity

Driscoll's Strawberry Inc. is seeking an IT Support Specialist to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for Driscoll's endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team's SLAs and or project requirements.

Responsibilities

• Evaluating and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.

• Troubleshoot applications to identify and correct malfunctions and other operational difficulties.

• Manage the Service Desk Ticketing System and suggest enhancements in process and procedures.

• Create and update r...