Job Description

Description GSPANN is hiring an End-User Engineer to support and manage enterprise end-user computing environments. The role focuses on Microsoft 365, endpoint management, identity and access administration, and Windows 10/11 support to ensure seamless user productivity.

Role and Responsibilities

  • Resolve login, synchronization, and access issues related to Microsoft Outlook, Microsoft Teams, and OneDrive.
  • Investigate and handle phishing emails, manage Microsoft 365 (M365) account lock and unlock requests, assign licenses, and resolve admin portal issues.
  • Manage SharePoint access, create and update Security Groups / Distribution Lists (SGs / DLs), and process user and group changes.
  • Provision and manage users in Active Directory (AD) and Azure Active Directory (Azure AD / Entra ID), including access troubleshooting, Multi-Factor Authentication (MFA) setup, and conditional access updates.
  • Monitor and resolve Azure AD Connect synchron...
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