End User Computing Executive IT Support Supervisor

End User Computing Executive IT Support Supervisor

Job ID: 3390

Location: Makati

Department: AP IT - IT Infra Service Delivery

Work Arrangement: On-Site

Responsibilities

This role is fundamentally responsible for guaranteeing expeditious request and incident resolution through highly efficient triage protocols, structured escalation pathways, and rigorous root cause analysis. A core objective is achieving robust platform integration across the diverse EUC technology stack to eliminate operational silos and enhance data fluidity. Furthermore, the position demands unwavering adherence to stringent IT security standards and compliance frameworks, ensuring all endpoints, applications, and collaborative platforms rigorously meet the organization's fortified security posture. A primary ongoing mandate involves driving continuous systemic improvements in performance, reliability, and security, alongside a focused commitment to elevatin...