Job Description
- Provide first-line support for end-user computing devices, including desktops, laptops, and mobile devices.
- Troubleshoot hardware and software issues, ensuring timely resolution.
- Assist in onboarding new users, including setup and configuration of devices.
- Collaborate with cross-functional teams to implement and enhance EUC solutions.
- Maintain documentation of support processes and update knowledge base articles.
- Ensure compliance with security protocols and IT policies.
- Participate in training sessions to educate users on new technologies and processes.
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