End-to-End Order & Proposal Specialist

Company Overview

FLS is a leading minerals processing supplier to the global mining industry.

Responsibilities

• Improves customer service quality and translate customer requirements into proposals and orders.
• Take ownership of the end-to-end process and communicate with all stakeholders.
• Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing, etc. during proposal and order execution.
• Manages processes supporting proposal and order handling to fulfill customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
• Build good relations with customers, Customer Relations Representatives and colleagues overseas.
• Communicate, handle, and organize parts and service cases within the organization.
• Drive export control.
• Contribute to cro...