Empower Support Engineer

Job Description

The engineer will provide Support for Empower 3.8 in a GMP regulated environment globally, applying knowledge of current Good Laboratory practices. They will have knowledge of Service Now or similar ticketing system. They will provide site administration, by writing and executes protocols and reports. They will create and manage Empower projects, users, Instrument Methods, Method Sets, report methods and processing templates. Additionally, they will troubleshoot instrument connectivity issues, custom field calculations and optimizing processing methods.

Job Responsibilities

Provide administration and technical support to Empower in a GMP regulated environment.

Perform Empower system administration maintenance tasks including:project creation, archive and restore, audit trail review, and account maintenance, while following all applicable Gilead SOPs and work instructions.

Complete assigned tickets associated with Empower sy...