Employee Support Representative

Job Description
Join this leading Construction company as a Employee Support Representative. As part of our Employee Support Representative team, you will play a key role in supporting the delivery of
full employee life cycle experiences. In your new role you will be responsible for providing
tier 1 customer service to employees, managers, other internal teams and external parties. Your new position will see you address inquiries through various communication channels such as phone
calls, chat messages, and written questions and act as the first point of contact for Employee Services.
When necessary, the Employee Support Representative will pass along the query to the other relevant
teams, all while maintaining the communication with the employee throughout to ensure excellent service
delivery

Day to day:
• Respond to employee inquiries via phone, chat, and ServiceNow using knowledge base
resources and internal records
• Prepare and validate emplo...