Employee Services Coordinator – HR Systems & Data

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Copilot said: At the heart of Pomerleau’s HR digital transformation, the Employee Services Coordinator plays a key role in the employee experience by acting as the main point of contact for HR systems support. They ensure a high-quality user experience for employees and managers, maintain the integrity of HR data within systems, ensure compliance with internal processes and procedures, and contribute to the smooth execution of HR administrative operations.

Responsibilities

User Support

• Handle a high volume of support requests related to HR applications simultaneously, ensuring rigorous and prioritized follow-up
• Diagnose first-level issues and ensure proper resolution or escalation as needed
• Support users in the use of HR systems (SAP, SuccessFactors, Cornerstone, etc.)
• Simplify and explain HR policies and processes to users ...