Empathetic Medical Claims Evaluator

Your Role with Us

As a Medical Claims Assessor, you play a vital role in supporting customers through important life moments by managing claims with care, accuracy, and empathy. Working within AIA’s Claims team, you assess and investigate claims, communicate decisions clearly, and collaborate with a wide range of internal and external stakeholders to deliver positive customer outcomes.

This is a fast‑paced role where your judgement, problem‑solving skills, and customer focus help ensure fair and timely decisions. Alongside day‑to‑day claims management, you contribute to continuous improvement initiatives that strengthen processes, enhance service experiences, and support AIA’s purpose of helping people live Healthier, Longer, Better Lives.

Your Impact

• Assess and investigate claims thoroughly to deliver accurate, fair, and timely claim decisions.

• Communicate claim outcomes clearly and empathetically, creating positive ...