Job Description


  • - Manage Service Managers and service channels across the EMEA region, with direct leadership over all service teams.

  • - Drive service revenue growth, manage cost containment, and hold full ownership of the EMEA Service P&L.

  • - Lead the regional service training function and oversee the technical training centre, ensuring effective training for both direct and indirect customers.

  • - Oversee technical support and escalation teams, while coordinating with R&D and Operations for all advanced technical support matters.

  • - Act as the main point of contact for customers and service channels across the EMEA region.

  • - Deliver on the KPIs and financial targets set by the company.

  • - Ensure that direct service teams and channel engineers are fully trained and equipped to service all products sold within the EMEA region.

  • - Guarantee that service delivery is compliant with applicable local and global...

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