Email/Chat Support Agent

About Us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website:

The Email/Chat Agent is responsible for providing customer support and resolving issues through chat and email channels. This role involves handling customer inquiries, troubleshooting problems, and delivering excellent service to ensure customer satisfaction.

ROLES AND RESPONSIBILITIES:

• Respond promptly to customer inquiries via chat and email.
• Provide accurate, valid, and co...