Email Support Representative

About the Role:
We are looking for a detail-oriented Email Support Representative (Non-Voice) to join our healthcare support team. In this role, you will handle patient and provider inquiries via email, assist with insurance verification and pre-authorizations, coordinate supply orders, maintain accurate records, and collaborate with internal teams to ensure timely and compliant VAD-related services.

Basic Qualifications:

• Completed at least 2 years in college, or hold an Associate or Bachelor's Degree
• Excellent oral and written communication skills
• Solid understanding of US healthcare insurance claims

Preferred Qualifications:

• Proficient in Medicare and general payer knowledge
• Ability to read and interpret Explanation of Benefits (EOBs)
• Basic Excel, Word, and Outlook skills
• Comfortable with typing on keyboards, 10-key pads, and calculators
• Typing speed of 35 WPM or higher
• S...