Email Support Executive

Job Title: Email & Chat AssociateJob SummaryWe are seeking a customer-focused Email & Chat Associate to provide prompt, professional, and accurate support to customers through email and live chat channels. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience while maintaining quality and productivity standards. Key ResponsibilitiesRespond to customer inquiries via email and chat in a timely and professional manner. Resolve customer concerns related to products, services, orders, payments, and account issues. Provide accurate information and guidance based on company policies and procedures. Document customer interactions and update records in CRM systems. Escalate complex issues to the appropriate department when necessary. Meet service level agreements (SLAs), quality standards, and productivity targets. Identify recurring customer issues and provide feedback for process improvement. Maintain confidentiality and data...