Email Process & Chat Process

Job Overview

We are seeking a dedicated individual for the role of Email Process & Chat Process at Wings Global Services. This is a full-time, junior-level position based in Andheri. The ideal candidate should have 1 to 3 years of work experience, delivering exceptional customer service through email and chat support, navigating CRM software effectively, and efficiently resolving client queries.

Qualifications and Skills

• Email Support (Mandatory skill): Demonstrated ability to manage and respond to a high volume of emails efficiently and accurately.
• Live Chat Support (Mandatory skill): Experience using live chat tools to provide real-time solutions to customer queries.
• Customer Service (Mandatory skill): Proven track record of maintaining positive relationships with clients and addressing their needs promptly.
• Problem Solving: Ability to analyze customer queries and offer practical solutions ...