Job Description

Summary

The Email & Chat Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues, and queries regarding telecommunication products and services.

Responsibilities

  • Provide exceptional customer service in every customer interaction (chat, social
    media, email, voice) with the ultimate aim of providing first call resolution
  • Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
  • Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
  • Creatively articulate information/business rules via excellent written communication skills
  • Guide and...

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