Job Description

About the role

We are seeking an enthusiastic Email & Chat Support Representative to join our dynamic customer service team at 3 PLEX INTERNATIONAL INC'. This full-time position is based in Taguig City Metro Manila and will involve providing exceptional support to our customers through email and chat channels.

What you'll be doing

  • Respond to customer enquiries and complaints promptly and professionally via email and chat
  • Troubleshoot and resolve customer issues with care and empathy
  • Provide accurate information and guidance to customers
  • Collaborate with cross-functional teams to ensure efficient and effective customer service
  • Identify opportunities to improve customer experience and processes
  • Maintain detailed records of customer interactions
  • Adhere to all company policies and procedures

What we're looking for

  • Open to candidates with or without BPO experience
  • Fresh grad...

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