Job Description
Dometic seeks an Electromechanical Support Specialist in Victoria, BC to deliver expert technical support and solve product issues for customers. Utilize your skills in a dynamic, customer-focused role.
This role involves diagnosing product concerns, processing warranty claims, and maintaining installation documentation. The ideal candidate will interact directly with end users, utilizing technical expertise in electrical power systems and troubleshooting procedures. Enjoy the opportunity to support product testing while working within a close-knit team to ensure exceptional service.
Key Responsibilities:
• Diagnose and resolve product issues via phone and email
• Process warranty claims and maintain RMA data in ERP
• Create and maintain technical documentation for products
• Develop and publish knowledge base content
• Assist in product testing and electrical/mechanical design tasks
Requirements:
• 1 year experience in a high-volume customer support environm...
This role involves diagnosing product concerns, processing warranty claims, and maintaining installation documentation. The ideal candidate will interact directly with end users, utilizing technical expertise in electrical power systems and troubleshooting procedures. Enjoy the opportunity to support product testing while working within a close-knit team to ensure exceptional service.
Key Responsibilities:
• Diagnose and resolve product issues via phone and email
• Process warranty claims and maintain RMA data in ERP
• Create and maintain technical documentation for products
• Develop and publish knowledge base content
• Assist in product testing and electrical/mechanical design tasks
Requirements:
• 1 year experience in a high-volume customer support environm...
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