Job Description

Job Description

RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support.

About the Role

RAM’s Technical Support is responsible for troubleshooting problems and helping dealers install new products. This individual has strong technical knowledge and skills, and an exceptional customer service approach.

Responsibilities

  • Preparation of electrical technical drawings using Electra and/or AutoCad
  • Provide friendly and helpful customer service over the phone and through email
  • Support dealers installing new products with technical support over the phone
  • Support trouble shooting and repairs on older products over the phone
  • Technical order review and processing
  • Other duties as required
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