Electrical Systems Support Specialist

We are seeking an experienced Electrical Systems Support Specialist who has a passion for engines, generators, switchgear, and industrial electrical systems — and is ready to step into a role that relies more on technical expertise than physical labor. As an Electrical Systems Support Specialist you will use your real world troubleshooting knowledge to guide technicians, resolve escalated issues, support OEM communications and keep our customers’ equipment running with minimal downtime. This primarily desk-based role is ideal for someone who has spent years in the field mastering mechanical and electrical diagnostics and is now looking for a position that allows them to continue making a high impact contribution without the physical strain, long hours, or demanding travel of traditional field service work.

Responsibilities:

Answers initial customer calls from the technical support line and generate support tickets for the technical support staff maintaining work-flow...