El Gouna City Manager

Job Purpose

• The City Manager will have full ownership of the city's P&L, responsible for driving growth, managing complex, real-time operations, and ensuring a safe and reliable service for our customers and developing and executing our end-to-end Customer Relationship Management (CRM) strategy. You will take ownership of our CRM platform to create personalized, multi-channel communication journeys that enhance customer engagement, increase retention, and maximize lifetime value. The ideal candidate is passionate about understanding customer behavior and skilled at using data and technology to create meaningful interactions.

Responsibilities

• Own the city’s P&L, developing strategies to drive revenue, increase trip volume, and manage costs to achieve profitability targets.
• Develop and implement a comprehensive CRM strategy that covers the full customer lifecycle (onboarding, act...