Education Instructor (Guadalajara)

Bilingual Clinical Product Specialist delivering phone-based clinical support to patients with Type 1 and Type 2 diabetes. Educates users on Omnipod products, resolves technical and clinical inquiries, interprets diabetes data, and supports therapy adoption. Ensures strong customer experience, retention, and compliance through empathetic communication and evidence‑based guidance.

• Provide best‑in‑class, clinically focused customer education and support via phone for all points of the customer journey (onboarding, troubleshooting, retention).
• Deliver first‑call resolution and maintain high customer retention for the Omnipod portfolio.
• Maintain up‑to‑date clinical knowledge through training and demonstrate thorough product understanding.
• Review and educate customers on diabetes data management reports within the Omnipod and related data platforms to provide insights and support HCP conversations.