EDGE L2 Shift Engineer

Due to our continued global growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to work alongside our Global technical operations team.

Title: EDGE L2 Shift Engineer

Location: Cebu, Philippines

Responsibilities

• Answering emails, calls, and online chat in a positive and friendly manner.
• Creating a record of each customer problem and spotting trends when applicable.
• Delivering technical IT support as required to our diverse client base.
• Monitoring live customers' EDGE software and infrastructure, troubleshooting issues and escalating issues to the wider EDGE Support Team.
• Managing Windows and Linux server operating systems.
• Assisting partners and customers with deploying the EDGE software.
• Monitoring live customers and cloud/store infrastructure.
• Fulfilling IT maintenance tasks scheduled by other team members.
• Promoting and pr...