Job Description
Join SAP as an ECS Client Delivery Manager focusing on private cloud solutions. Drive engagement and ensure client satisfaction in a remote work model while showcasing your cloud expertise.
In this role, you will serve as the primary contact for customers utilizing SAP's private cloud services. You'll be tasked with planning engagements, managing operations, and increasing customer satisfaction. Your strong relationship-building skills will help de-escalate issues and ensure a seamless onboarding process for clients.
Key Responsibilities:
• Oversee engagement management and stakeholder communication
• Provide project support and daily operational management
• De-escalate critical customer engagements effectively
• Conduct commercial account management for satisfaction
• Drive customer success through proactive engagement
Requirements:
• Bachelor’s degree or equivalent experience in a relevant field
• 2+ years of customer-facing experience in cloud or IT co...
In this role, you will serve as the primary contact for customers utilizing SAP's private cloud services. You'll be tasked with planning engagements, managing operations, and increasing customer satisfaction. Your strong relationship-building skills will help de-escalate issues and ensure a seamless onboarding process for clients.
Key Responsibilities:
• Oversee engagement management and stakeholder communication
• Provide project support and daily operational management
• De-escalate critical customer engagements effectively
• Conduct commercial account management for satisfaction
• Drive customer success through proactive engagement
Requirements:
• Bachelor’s degree or equivalent experience in a relevant field
• 2+ years of customer-facing experience in cloud or IT co...
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