Job Description
Job Description
We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. In this role, you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership, technical curiosity, and an environment where human ingenuity connects seamlessly with advanced software solutions.
Key Responsibilities:
Incident Resolution & Collaboration
Manage relationships and collaboration between Support, Product Management, and Engineering groups to troubleshoot reported incidents, system outages, and complex escalations
Analyze data to determine the root cause of hardware, networking, or application system issues and document resolutions within inter...
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