Job Description
Role Overview
The E-commerce Order Operations Associate manages end-to-end order fulfillment, customer communication, courier coordination, issue resolution, and overall operational support to ensure a smooth post-purchase experience. The person will act as a bridge between customers, warehouse, and courier partners.
Key Responsibilities
The E-commerce Order Operations Associate manages end-to-end order fulfillment, customer communication, courier coordination, issue resolution, and overall operational support to ensure a smooth post-purchase experience. The person will act as a bridge between customers, warehouse, and courier partners.
Key Responsibilities
- Order Fulfillment & Processing
- Process and verify orders from Shopify or other platforms.
- Coordinate with warehouse/packing team to ensure timely order dispatch.
- Monitor daily order flow and ensure no order is left unattended.
- Customer Support & Communication
- Handle customer queries via WhatsApp, DelightChat, phone, or email.
- Make follow-up calls, especially for abandoned carts or missed messages.
- Understand customer issues and provide satisfactory resolutions.
- RTO & Returns Management
- Manage r...
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