Job Description

  • Iconic Australian owned & operated global retail business

  • Work Type: Full Time (5-day week, includes a 1-in-3 weekend rotation)

  • Hybrid Role in a vibrant team culture where we embrace pace and new ideas

    • Are you a quick-learning problem solver who thrives in a fast-paced environment?


    Spotlight Retail Group (SRG) is looking for an eCommerce Operations Administrator to join our vibrant team in South Melbourne.


    Acting as the operational nerve centre of our online business, you will bridge the gap between our physical stores, Customer Care team, Distribution Centre, and third-party logistics partners. You’ll own the daily operations of our ticketing system, troubleshoot real-time order issues, and ensure our customers get their orders on time, every time.

    What You Will Be Doing


    Zendesk Ticket Management & Queue Operations

  • Own & Triage: Manage ZD queues, ensuring...

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