Ecommerce Operation Executive (Shift Required)

Job Overview: We are looking for a motivated and detail-oriented Ecommerce Operation Executive to join our team. The ideal candidate is a great communicator who can handle customer inquiries efficiently and with a positive attitude. This role involves assisting customers with their orders, resolving issues, and providing information about our products and services.
Key Responsibilities: Respond promptly to customer inquiries via phone, email, live chat, and social media. Provide accurate, valid, and complete information by using the right methods and resources. Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution. Process orders, refunds, and exchanges in a timely manner. Keep records of customer interactions, transactions, and issues, updating our internal systems. Identify and escalate priority issues to the appropriate department or supervisor. Follow up with customers to ensure their issues have been resolv...