eCommerce Customer Service

About Jawda

Jawda is an international women's modest fashion brand founded in London, UK, known for its premium quality, thoughtful design, and ethical approach to manufacturing. We serve a global customer base, with a strong focus on the UK, US, and European markets.

Role Overview

We are looking for an experienced Customer Service & Experience Representative to manage customer communication across email and Instagram DMs and to take full ownership of customer issues from start to finish.

This role requires excellent written English and the ability to quickly understand and adopt Jawda's brand tone — warm, respectful, and thoughtful. You will be expected to communicate clearly, naturally, and empathetically with customers across a range of situations.

Strong problem-solving skills are essential. You will regularly handle complex order issues, delivery delays, and customer concerns, and will be expected to assess situations independently, find pract...