ECommerce Customer Advocate

Job Summary:

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first click to their final delivery. You will handle all post-purchase issues, including lost, damaged, or incorrect orders, and serve as the main liaison between our customers and our shipping partners.

Key Responsibilities:

• Customer Support: Respond to customer inquiries promptly and professionally via email and other communication channels. Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
• Order Management: Process and manage customer orders on our DTC website platform, including handling returns, exchanges, and refunds.
• Logistics Coordination: Act as the main point of contact f...