ECommerce Assistant

• Bachelor's Degree in Marketing, Business Administration, or any related field (preferred but not required).
• Fresh graduate are welcome to apply
• Minimum 6 months of experience
• Proven proficiency in Excel

Exact Address: Bldg. A SM Retail Headquarters, Pasay City.

DUTIES:

• Customer Inquiry Management: Handle customer inquiries across eCommerce and social platforms in a timely, on-brand manner.
• Case Triage & Routing: Assess and route customer issues to the appropriate internal teams for resolution.
• Internal Traffic Coordination: Act as the central coordinator between support, fulfillment, stores, and logistics.
• Order & Fulfillment Validation: Verify order status, inventory, and pre-packing documentation with fulfillment teams.
• Returns & Claims Support: Support accurate processing and submission of returns, refunds, and dispute claims.
• Customer Experience Management: Resolve conce...