eClerx - Associate Program Manager

<p><p><b>JOB DESCRIPTION:</b><br/><br/>We are seeking a seasoned Operations Lead / Shift Lead to manage end-to-end service delivery for IT Infrastructure / Network / Managed Services operations.<br/><br/>The role will be responsible for leading large operational teams, ensuring SLA adherence, driving incident and escalation management, and continuously improving operational efficiency in a 24x7 environment.<br/><br/>This position requires strong experience in BPO-style service delivery combined with IT/NOC operations, client-facing leadership, and shift-based operational ownership.<br/><br/><b>Key Responsibilities:</b><br/><br/><b>Shift Leadership & Operations:</b><br/><br/>- Lead and coordinate all NOC activities during the assigned shift (24x7 environment).<br/><br/>- Assign and prioritize work across NOC analysts (alerts, incidents, requests, change...