E Commerce Support Specialist

Description

The candidate will be supporting E Commerce team worldwide and working closely with Product Owners and other closely knitted teams such as CMG, COpC, Sales, IT with the following roles and responsibilities.

Acknowledging the support requests.
Logging requests in our ticket management system and updating with correct and relevant information whenever necessary.
Problem-solving abilities: Must have strong triaging/ troubleshooting skills
Promptly elevating the request to next level if unable to resolve and coordinating with L2 and L3 for resolution.
Escalating on elevated requests wherever necessary.
Building the knowledge base from use cases and using the same while triaging other related requests.
Identifying repeat issues and tagging them to problems.
Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course o...