E-Commerce Support

We are looking for a proactive and detail oriented E-Commerce Support & Operations Executive to manage customer support and operational tasks across international e-commerce platforms such as Shopify, and similar marketplaces. The ideal candidate will have strong English communication skills, experience in international customer support campaigns, and the ability to navigate platform-specific tools, dashboards, and technical workflows.

This role requires night shift availability and a customer-focused mindset combined with practical knowledge of e-commerce systems and processes.

Key Responsibilities

• Manage customer inquiries and operational issues across international e-commerce platforms (Shopify etc.) via email, chat, and ticketing systems.
• Navigate seller dashboards to handle order management, refunds, returns, cancellations, and dispute resolution.
• Assist with listing-related issues, account health concerns, policy compliance, and basi...