E-Commerce Sales Support Specialist

Join TalentPop App as an E-Commerce Sales Support Specialist!

At TalentPop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E‑Commerce Sales Support Specialist, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products they’ll love.

Responsibilities

• Customer Engagement: Assist customers via chat, email, phone, and SMS with inquiries about products, orders, and returns while promoting a positive and sales‑oriented experience.
• Drive Sales: Proactively identify opportunities for upselling, cross‑selling, product bundling, and subscription recovery to increase conversions and customer retention.
• Recover Opportunities: Support efforts like abandoned cart follow‑ups, win‑backs, and post‑purchase engagement to maximize sales potential.
• Order Manage...