Job Description

We are looking for an E-commerce Operations & Finance Support.

Main responsibilities

  • Managing RMA refunds and vouchers for EU/US/AM/APAC regions through different payment providers such as Adyen, PayPal Express, and Coinify
  • Managing and monitoring chargeback cases, including investigations and coordination with internal teams and payment providers
  • Weekly review of B2C returns and verification of related credit notes
  • Issuing credit notes for COD and bank transfer orders
  • Managing DOA (denial of acceptance) cases and issuing the related credit notes
  • Monitoring open items together with the finance team, including COD payment tracking
  • Preparing operational reports for couriers (UPS/DHL) and following up on shipment investigations and updates
  • Managing IDL requests, including advice handling and investigations related to unknown boxes
  • Preparing analyses and supporting documentation ...

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