Job Description
About the role
Are you a customer service superstar with a passion for e-commerce? Look no further than this exciting E-Commerce - Non Voice role at JGC BPO Services, located in Cainta Rizal. As a full-time, non-voice customer service professional, you'll be the friendly face that helps online shoppers navigate their purchases and queries with ease. If you thrive in a fast-paced, dynamic environment and love providing exceptional customer experiences, this could be the perfect opportunity for you.
What you'll be doing
- Provide outstanding customer service to online shoppers via email, chat and other non-voice channels
- Resolve customer inquiries and issues related to orders, returns, refunds and product information
- Identify opportunities to upsell or cross-sell relevant products to customers
- Escalate complex cases to the appropriate teams for further assistance
- Contribute to continuous improvement by providing feedback on...
Ready to Apply?
Take the next step in your AI career. Submit your application to Jgc Bpo Services today.
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